hbi - Care Suite

Initial Fiber Stabilization for The "Shedding" Phase

New, high-density hand-tufted wool carpets may experience minor "sprouting" or shedding. This is a natural characteristic of high-quality long-staple fibers.

• Protocol: Use a high-quality vacuum with a suction-only setting (avoid heavy beater bars for the first 90 days) to allow the tufts to settle into their final architectural "hang."

Calibrated Vacuuming Schedule  

Dust and microscopic debris act as abrasives against the base of the yarn, which can lead to premature fiber wear.

• Protocol: Vacuum high-traffic executive zones 2–3 times weekly. For residential settings, a weekly pass is sufficient. Always vacuum in the direction of the pile to maintain the "shimmer" of silk and viscose highlights.

Strategic Rotation for Uniform Wear

Even the most resilient New Zealand Wool can be affected by consistent foot traffic patterns or prolonged UV exposure from floor-to-ceiling glazing.

• Protocol: Rotate your rug 180° every six months. This ensures even distribution of mechanical wear and prevents localized "sun-fading" in sun-drenched UAE interiors.

Immediate Spill Management - The  "Blot, Don't Rub" Rule

Natural fibers like Jute and Silk are highly absorbent. Prompt action is critical to prevent a spill from becoming a permanent molecular bond with the fiber.

• Protocol: Use a clean, undyed white cloth to blot the liquid immediately. Never scrub, as this physically distorts the tuft's "bloom." Use lukewarm water for wool; for silk and viscose, professional consultation is recommended due to their light-reflective properties.

Professional Deep-Cleaning Cycles

To maintain the acoustic dampening and hypoallergenic properties of your flooring, a deep extraction clean's essential to remove embedded particulates.

• Protocol: We recommend a professional, specialized "dry-extraction" or low-moisture cleaning every 12–18 months. Avoid high-heat steam cleaning, which can strip the natural lanolin from wool fibers.